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Hard Conversations Unpacked
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Bestseller!

Hard Conversations Unpacked
The Whos, the Whens, and the What-Ifs

Foreword by Douglas Fisher and Nancy Frey, A Joint Publication with Learning Forward



January 2016 | 112 pages | Corwin

Learn to speak up for what really matters

Tough talks are never easy, but in her best-selling book, Having Hard Conversations, Jennifer Abrams showed educators how to speak  intentionally with colleagues about work-related issues through a planned, interactive, and personal approach. In this sequel, she moves readers deeper into the nuances of how to prepare for those conversations while building expectations for positive and meaningful outcomes.  

Putting clarity before accountability, or by being clear about what should be understood before going in, can and will increase the favorable results of those tough talks. With an emphasis on what needs to happen before, during, and after hard conversations, this resource explores

  • What humane, growth-producing, and “other-centered” conversations sound like
  • How race, culture, gender, and generational filters influence perceptions and how to account for them
  • How to spot and work with organizational dynamics that could influence discussions
  • How to conduct hard conversations with supervisors

Plan for positive outcomes from hard conversations. Let this resource empower you to expect and professionally navigate environmental influences, unexpected pushback, and uncomfortable silences toward real understanding and progress.

"Abrams, who cites a broad and current body of literature, provides a valuable rationale for why certain ways of talking are more effective than others."
Robert J. Garmston - Professor Emeritus & Co-Developer of COgnitive Coaching & Adaptive Schools
California State University, Sacramento

 
"In order to grow as learners, educators and leaders, we need to be provided with feedback that will enhance our growth. That feedback doesn't come easily. We shy away from providing honest feedback because we're afraid it will be "taken the wrong way." That is why I love Having Hard Conversations 2.0. Jennifer Abrams brings us through the process beautifully with a great deal of honesty, and we can learn a great deal from her insight. This is an important read for anyone in education."
Peter De Witt - Former School Principal
Finding Common Ground Blog, Corwin



 
Foreword by Douglas Fisher and Nancy Frey
 
Preface
 
Acknowledgments
 
About the Author
 
Chapter 1. Is This Really a Hard Conversation or Something Else?
 
Chapter 2. Clarity, Clarity, Clarity
 
Chapter 3. Being Other-Focused: Planning the Hard Conversation
 
Chapter 4. Organizational Politics, Working With Supervisors or Groups, and Hard Conversations
 
Chapter 5. Scripting a Humane, Growth-Producing Conversation
 
Chapter 6. What If They Say . . . ? Possible Responses
 
Chapter 7. How to Be a Better Recipient of Feedback
 
Conclusion
 
Resource: Inspirational Quotes for Having Hard Conversations
 
References and Suggested Readings
 
Index

Free resources

Webinar: Unpacking Hard Conversations

Webinar: Unpacking Hard Conversations

Uncover from Jennifer Abrams, author of Hard Conversations Unpacked, tools and recourses to become a more confident and compassionate communicator in challenging situations. 

Watch now

Key features
(1) Designed to promote a deeper understanding of what needs to happen before, during, and after hard conversations.
(2) Emphasizes the critical need for greater clarity around the goals and desired outcomes of hard conversations ("clarity precedes accountability")
(3) Includes many new and important topics that weren't addressed in the first Hard Conversations book, e.g., filters of perception such as race and gender, the significance of organizational politics, productive responses ("what if they say this to you?"), and effective listening strategies.
(4) Comes with an array of valuable tools, templates, and checklists to ensure that participants have what they need after leaving the training room.
(5) Includes a variety of vignettes and case studies, based on Abrams' own practice.
(6) Under discussion: video clips linked to book via QR codes.  (We can use the clips developed for Abrams's Hard Conversations course as the foundation for this)

Purchasing options

For large school/district orders, volume discounts, availability and shipping times contact customer service at 800-233-9936
or order@corwin.com.

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ISBN: 9781506302904
$37.95

For large school/district orders, volume discounts, availability and shipping times contact customer service at 800-233-9936
or order@corwin.com.