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"This book has great potential for helping administrators not only work with parents who may have a particular problem, but also create school environments that enhance general parent-teacher-school relations. The many specific suggestions pointing to positive solutions is a major strength, and the facilitator guide is an excellent addition."

Gwen Rudney, Coordinator of Elementary Education

"Offers insight into why parents become upset, followed by strategies to defuse their anger and build their support."

Curriculum Connections, Spring 2006

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Create a flyer for "How to Deal With Parents Who Are Angry, Troubled, Afraid, or Just Plain Crazy"